Return & store policies
Please read before you buy. Questions? Call us and we'll explain anything that isn't clear.
Returns
- To start a return, contact us by phone or email. How a return is authorized depends on the reason for it.
- Products that have been installed, or that someone tried to install, can't be returned.
- Delivered products that have been used can't be returned, and returned items must be free of cosmetic damage.
- Items that don't meet these conditions may not be eligible for return, or may carry a restocking fee.
- Shipping and handling charges from the warehouse aren't refundable, and the customer pays return shipping.
- Special orders carry a restocking fee even before delivery, and can't be returned once delivered and unboxed.
- Refunds follow our store policies. Contact us for a copy.
- We reserve the right to cancel any order.
Defective products
- Most products carry a one-year parts and labour warranty.
- Report a defect to us within 48 hours of delivery. After that, contact the manufacturer using the details in the product literature. Manufacturers often need one service visit to diagnose the problem.
Damaged products
- Shipments are fully insured. Items damaged in shipping are exchanged at no charge.
- You can refuse a damaged delivery and we'll arrange a new one.
- Freight delivery policies vary.
Shipping and delivery
- We ship as soon as possible after purchase. Special orders take longer, and we'll let you know when they reach our warehouse.
- We don't ship to P.O. boxes.
- Credit card authorization is needed before we process an order.
- Shipping costs are set at the time of purchase or shipment.